Medical Operations Manager

REPORTS TO: Medical Director
LOCATION: Cincinnati, OH- Colerain and Dane Shelters

Join the young, ambitious, pioneering leadership team at Cincinnati Animal CARE in this
rapidly-growing, nationally-recognized animal services organization serving one of the Midwest’s most
vibrant cities in Ohio’s third largest county of 825,000 residents.

Cincinnati Animal CARE Humane Society
Cincinnati Animal Care (CAC) is a progressive, no-kill animal services organization. CAC assumed
operations of the Hamilton County Animal Shelter and Dog Warden operations on August 1st, 2020.
We have maintained a combined dog and cat 95% Live Release Rate ever since. Our mission is to
meet the immediate needs of animals in our community through individualized care, lifesaving
solutions, and temporary shelter en route to a safe, compatible home. Nearly 8,000 animals arrive at
our shelter every year and we have nearly 500 animals in care at any given time. The animals are
housed in two facilities in the Northside neighborhood of Cincinnati. We believe that lifesaving is a
community ethic and are committed to an exceptional level of animal services, implementing a
collaborative, holistic approach to animal sheltering and Dog Warden operations.
We value our talented team of nearly 90 compassionate, open-minded and resilient staff and hundreds
of volunteers and fosters who help us strive toward our vision of a community where all animals are
valued, protected and have a safe place to call home.

Organizational Highlights
Cincinnati Animal CARE offers a robust array of programming that supports animals and people in
our community. In 2022, our Dog Wardens responded to over 10,000 calls from the public and won
multiple cruelty case convictions. Our medical team hospitalized over 1,000 animals in need of
emergency or critical medical treatment. 450 families were assisted through our community support
program offering boarding, veterinary assistance, training assistance, or spay/neuter. Nearly 1,000
stray animals were reunited with their families, 5,700 animals were placed into foster care, and
more than 5,000 animals were adopted into new ones. We are able to achieve unprecedented
results and deliver a robust offering of new services to our community despite working out of an
outdated, 60-year-old facility. Hamilton County has been a great partner and the county has
committed to building a new facility that we expect to be built and operational in the next few years.

About Cincinnati
Cincinnati has lots to offer for anyone looking to relocate here, being recognized as the
highest-ranked and best city to live in Ohio, according to a recent list released by U.S. News and
World Report. In May 2023, Cincinnati was ranked 50th overall in the “150 Best Places to Live in
the U.S”. The city is nestled along the banks of the Ohio River, and the entire metropolitan area
spans portions of Ohio, Kentucky and Indiana. Positive rankings are based on the diverse economy,
plenty of jobs, affordability, strong school districts and nationally recognized colleges and
universities, fun recreational options and excellent family-friendly neighborhoods. Whether you want
hip uptown living, suburban neighborhoods or rural living, we have it all within reach of our shelter in
Northside, a hotbed of creativity and a popular destination for entertainment and nightlife. Just five
miles northwest of downtown Cincinnati, Northside is known for its fun, eclectic and diverse vibe. To
learn more about Cincinnati and our home in Northside, visit and

Position Summary
This critical leadership position is an opportunity for a results-driven, growth-minded leader. We are
looking for a seasoned veterinary professional to become part of a vibrant team and lead a team of
veterinary staff with strategic thinking and executional excellence. The successful candidate has
fluency in contemporary, best-practice shelter medicine and understands the role shelter medicine
plays in the larger shelter landscape. This person has deep animal care knowledge, strong
leadership skills, and a successful track record of project development and management. The ideal
candidate is unsatisfied with the status quo and actively seeks and accepts feedback and
opportunities for improvement.

The Medical Operations Manager will lead the veterinary team, under the direction of the Medical
Director, comprised of approximately 15 staff, and serve as a leader at CAC. We have high
expectations and are committed to hiring a performance-minded individual who has a track record
of growing and developing people, and producing remarkable results.

Primary Responsibilities
The Medical Operations Manager will be responsible for the day-to-day management of the medical
department. This person will oversee daily operations, staff scheduling, inventory management,
staff supervision, and collaboration and cooperation with other shelter departments. In addition, the
Medical Operations Manager will assist the Medical Director with guiding and executing the big
picture vision on the department. This person will be comfortable in a veterinary setting and be able
to assist with basic medical procedures.The Medical Operations Manager must be comfortable
working in a start-up setting and must be able to “build the plane while flying it”. Additional program
oversight and coordination will include the veterinary care of both the animals in-house, as well as,
the shelter animals in foster homes in the community.

● Manage day-to-day operations of the medical department
● Assess the operational effectiveness of medical programming and protocol, identify program
roadblocks and pitch comprehensive, data-based solutions to the Medical Director
● Identify gaps in lifesaving and focus resources toward the development of programming to solve
for those gaps

● Recommend strategy for delivering exceptional on-site care that supports the physical and
mental health of each animal and expedites their outcome
● Ensure exceptional levels of customer service to the foster families the medical department
interacts with
● Analyze data and turn insights from data into action to drive better results
● Recommend key performance measures and metrics for the medical department
● Provide hands-on support to the Medical Director, Veterinarian and veterinary staff
● Effectively collaborate up, down and across the organization to executional excellence and
operational efficiency
● Assist with staff development – hiring, training, performance management, retention and career
● Enable medical staff through coaching, development and resourcing
● Work collaboratively with other department managers to ensure strategic, efficient overall
shelter operations that save the most lives
● Ensure the response to emails and phone calls from pet and foster parents within a timely
manner on assigned workdays and schedule
● Maintain accurate medical records
● Assist with the responsibility for the 24-hour emergency phone 3-4 days per week
Required Mastery and Skills:
● Knowledge of veterinary medicine; experience in shelter medicine is a plus
● Understanding of the 4 quadrants of learning and the LIMA behavior intervention approach
● Experienced project manager who uses data and KPI’s to drive decision making and resource
● Anticipates and identifies problems, and proactively seeks solutions in the absence of perfect
data; practices excellent and creative problem-solving skills
● Practices dynamic, holistic and critical thinking that consistently delivers exceptional results
while maintaining alignment on timelines and targets
● Demonstrates decisive decision-making
● Highly-effective communicator up, down, across and outside the organization
● Strong leadership skills to support department transition in times of uncertainty
● Ability to engage, empower, enable, energize and lead others
● Effective cross-functional collaborator who works cooperatively with other leaders to find new
and better approaches
● Demonstrates a resilient approach to veterinary medicine, understanding the holistic, herd
health model
● Experience successfully working for either a start-up or high-growth organization is a real plus

Professional Attributes:
● Unwavering composure, integrity, and professional maturity
● Passionate for animal care and veterinary medicine
● Authentic leader and partner
● Ability to develop strong teams
● Operates with a sense of urgency driven by the recognition that we are in a lifesaving business
● Innovative mindset- inspired and unafraid to bring something new to this space
● Results-oriented – ability to drive results to plan with full accountability
● Nimble – demonstrates learning agility, proactively shifting efforts as trends and business
variables change

● Growth-minded – self-reflective, humble and open; seeks, welcomes and incorporates,
professional feedback with an authentic commitment to improve and grow
● Inquisitive- has a history of seeking out best practices and successfully assimilating them into
their organization
● Embodies unwavering commitment to CAC’s values and positive workplace culture

Qualifications/Educational Background:
● 3+ years of veterinary medicine experience
● 5+ years of leadership experience managing a variance of teams, including entry level and
● 1+ years of shelter medicine experience preferred

Schedule and Availability:
● This is a 40+ hour, exempt position
● Must have availability after-hours and on off-days for emergencies, consultation, and
advisement to managers and Executive Leadership Team as needed

Salary and Benefits:
● Salary range up to $65,000 with potential for a signing bonus dependent on experience and
● Benefits: medical, dental, vision, 403b, PTO, EAP

Job Category: Leadership
Job Type: Full Time
Job Location: 3949 Colerain Ave

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