Pets for Life Coordinator

Department:Intake/Community Support

Reports to: Intake to Placement Manager

Classification: Exempt

Supervises: None

Organizational Summary

It’s an exciting time to join the Cincinnati Animal CARE team! Cincinnati Animal CARE is the new county Humane Society in Hamilton County and with this change in operational leadership comes the opportunity to be part of a new beginning in Greater Cincinnati animal services.

We are a progressive, lifesaving community resource. We believe that every animal deserves a holistic approach and individualized care and consideration. We trust the people in our community and value collaboration. Lifesaving is a community ethic.

Job Description

Pets for Life is a national program through the Humane Society of the United States that reaches out to people in underserved communities to offer free or low-cost pet care resources. The Pets for Life Coordinator will work primarily off-site with the goal of keeping pets with their families through proactive support intervention and community-based programming. Through door-to-door outreach in designated Cincinnati zip codes (primarily Price Hill), Pets for Life builds relationships and extends free pet care resources, services and information to an underserved area with limited access to pet care services. The PFL Coordinator will be responsible for running a strategic, successful program and maintaining communication with the HSUS PFL team for mentorship to ensure consistency with the program’s best practices. The ideal candidate will have significant understanding of systemic issues that affect underserved populations and commitment to serve the community. This position is highly collaborative with other departments in our organization so a commitment to teamwork and cooperation are a must.

We believe people are the answer, not the problem so we are looking for candidates with a passion for people in our community.  This is a fast-paced position that requires a high degree of organization, attention to detail, relationship building skills, and a sense of urgency.

Expectations of Employee

  • Believes in the mission of Cincinnati Animal CARE and understands the lifesaving relationship between our organization and the community we serve.
  • Treats animals humanely, with love and concern both on and off the job and transmit these values to others.
  • Adheres to all CAC organizational policies and procedures.
  • Adheres to all CAC safety policies and reports injuries to the Director within 24 hours of injury.
  • Makes a good appearance, positive attitude, and can deal tactfully and effectively with the public.
  • Communicates regularly with the Director about departmental issues.
  • Demonstrates flexible and efficient time management and ability to prioritize workload.
  • Participates in meetings with other CAC personnel, including and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
  • Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
  • Recognizes the value volunteers bring to the organization. Encourages and develops volunteers to support the program’s objectives.
  • A willingness and enthusiasm for a continued state of learning regarding Animal Welfare.

Essential Duties and Responsibilities

  • Oversee and contribute to all aspects of the Pets for Life program, including relationship building, door-to-door outreach, data collection, outreach events, and transport to ensure meaningful, long-term sustainable impact.
  • Oversee the PFL program to ensure the program operates according to the Humane Society of the United States Pets for Life model, approach and philosophy.
  • Conduct ongoing community outreach to pet owners in our community of focus on the issues of spay/neuter and general pet wellness. Help coordinate medical appointments and follow up.
  • Manage program operating processes to ensure the program meets goals as strategically and effectively as possible.
  • Maintains program recordkeeping and data entry; monitors progress toward program goals
  • Cultivate strong relationships with local community groups in the focus community to further the Pets for Life program.
  • Cultivate strong relationships with animal welfare and social service organizations to further the Pets for Life program.
  • Works closely with the Volunteer Engagement department to recruit and train volunteers for the PFL program
  • Works collaboratively with the Medical team and Behavior and Training department to provide support to our community
  • Other duties as assigned.

Major Essential Duties

  • Follow and promote stringent safety protocols and guidelines
  • Think outside the box and utilize the ideas of other shelter behavior professionals when faced with a difficult animals
  • Stay current on shelter behavior and training best practice
  • Must be able and willing to work with unpredictable, difficult, and sometimes dangerous animals
  • Must take a collaborative approach and know when to ask for help
  • Must approach each animal as an individual and set aside bias, conscious or unconscious
  • Be present and timely for the duration of each work day
  • Be empathetic and compassionate when interacting with the animals, staff and public
  • Foster a work environment that motivates our team and inspires exceptional work
  • Make a commitment to working cooperatively with volunteers and develop positive relationships to grow the behavior program
  • Work collaboratively with shelter staff, including Intake staff, Behavior and Training, the Medical Team, and Foster and Volunteer Coordinators
  • Adhere to the Cincinnati Animal CARE Culture Agreement which includes behaving in a manner that promotes a fun, positive work environment
  • Demonstrate a commitment to transparency

Working Conditions: Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching, animal handling, and restraint in an animal shelter-type setting. Exposure to animals of all sizes and temperament. Majority of time will be spent off-site.

Performance Factors and Necessary Skills:

  • Must be able to work in a high volume, fast paced, high stress environment.
  • Must be able to work independently.
  • Self-motivated, great attitude, team-oriented a must.
  • Demonstrated experience in program implementation and management, as well as providing customer service and/or case management.
  • Working knowledge of dog and cat handling and behavior, including pets with challenging temperaments and with severe health conditions.
  • Ability to handle pets safely and with kindness always, without exception.
  • Weekend and evening shift availability required.
  • Must understand the basic concept behind “rescue” and support the overall mission of CAC to save lives.
  • Strong organizational and analytical skills; being able to make decisions in an environment of competing priorities
  • Able to self-manage and make decisions that are in the best interest of an animal and our organization
  • Basic Computer Literacy (Microsoft Office, ability to learn PetPoint Database system, etc.)
  • Excellent time management ability; able to juggle multiple deadlines and contradictory projects
  • Will be required to drive the organization’s vehicles to transport pets to and from client’s homes during business hours.
  • Work outside of normal business hours will be required. May be required to drive the organization’s vehicle nights or weekends to deliver animals to other agencies.
  • Performs other duties as assigned.

Qualifications/Educational Background

  • High School or equivalent. College Degree preferred
  • Experience working in an animal shelter or rescue organization for at least one year.
  • Any combination of training and experience which demonstrates successful animal handling, sanitation or expertise and the knowledge and skills necessary for this position.
  • Exceptional Customer Service ability
  • Possession of a valid driver’s license and safe driving record acceptable to the CAC insurance carrier.

Special note about the state of our organization

Cincinnati Animal CARE is newly formed and by all accounts, a start-up company. Our entire organization started from scratch in August 2020 so our managers and coordinators are expected to be comfortable in an ever-changing environment where departmental structure needs to be built. Our most successful staff are flexible, demonstrate a willingness and excitement around building from the ground up and enjoy autonomy to create our programming. Very little is set in stone at CAC and it is the vision and creativity of our team that will lay the groundwork for years to come.

Time Required: Full time, 40+ hours a week, typically Wednesday through Sunday. Some Holidays may be required.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Job Category: Leadership
Job Type: Full Time
Job Location: 3949 Colerain Ave

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