Job Category: Leadership
Job Type: Full Time
Job Location: 3949 Colerain Ave

Department:Shelter Operations

Reports to: Intake to Placement Manager

Classification: Hourly, Non- Exempt

Organizational Summary

It’s an exciting time to join the Cincinnati Animal CARE team! Cincinnati Animal CARE is the new county Humane Society in Hamilton County and with this change in operational leadership comes the opportunity to be part of a new beginning in Greater Cincinnati animal services.

We are a progressive, lifesaving community resource. We believe that every animal deserves a holistic approach and individualized care and consideration. We trust the people in our community and value collaboration. Lifesaving is a community ethic.

Job Description

The Rescue Coordinator will fundamentally be responsible for building and maintaining relationships with our rescue and shelter partners with a focus on networking to send animals from our overcrowded shelter to receiving shelters and rescue organizations. Our partnerships are built on authenticity, mutual respect, integrity, and always transparency. In this position, you will help grow our program with the goal of having a national transfer partner program by building relationships and networking with receiving shelters outside of our region where there are more homes and not enough companion animals.

A successful candidate must demonstrate the following characteristics:

  • Strong communication skills
  • Sense of urgency
  • Composure under pressure
  • Problem-solving mentality
  • Cooperative and collaborative
  • Strong customer service skills
  • Organizational skills
  • Adaptability and flexibility

Expectations of Employee

  • Believes in the mission of Cincinnati Animal CARE and understands the lifesaving relationship between our organization and the community we serve.
  • Treats animals humanely, with love and concern both on and off the job and transmit these values to others.
  • Adheres to all CAC organizational policies and procedures.
  • Adheres to all CAC safety policies and reports injuries to the Director within 24 hours of injury.
  • Makes a good appearance, positive attitude, and can deal tactfully and effectively with the public.
  • Communicates regularly with the Director about departmental issues.
  • Demonstrates flexible and efficient time management and ability to prioritize workload.
  • Participates in meetings with other CAC personnel, including and shares ideas and suggestions designed to improve working conditions and the organization’s ability to meet its lifesaving objectives.
  • Can lift up to 50 lbs. long periods of standing, bending, and intermittent exposure to high noise levels.
  • Recognizes the value volunteers bring to the organization. Encourages and develops volunteers to support the program’s objectives.
  • A willingness and enthusiasm for a continued state of learning regarding Animal Welfare.

Essential Duties and Responsibilities

  • Assist with rescue pathway plans for animals upon intake with a goal of placement in less than 72 hours
  • Be able to keep up with emails, phone calls, social media, spreadsheets, and any other communication in a timely manner
  • Be able to communicate with internal departments and transfer partners when networking and scheduling transports.
  • Can handle animals while being loaded and unloaded from a vehicle
  • Maintain an organized, accessible list of transfer partners, their preferred placements, and contact information for all partners
  • Can maintain composure and conduct oneself in a professional, confident, and courteous manner even when stressed and/or focused on individual tasks.
  • Can deal intelligibly, pleasantly, and efficiently with visitors, often doing several things at one time
  • Maintains positive, cooperative relationships with other staff members
  • Work independent of supervision and still be high performing
  • Coordinate the transport and transfer of animals from CAC to rescue/shelter partners
  • Attend meetings, training, off-site events, and networking opportunities with existing transport/rescue partners, community resources, and potential partners including but not limited to online learning, retreats, seminars, community events, and conferences as approved by management
  • Work with staff to obtain necessary photos and videos to send with pleas
  • With approval, write pleas for animals identified for rescue placement and send them to rescue partners
  • Maintain records for each candidate, including those that have not been selected for transport, which should include all relevant information: medical history, behavior notes, vaccines, medical procedures, health certificates, and basic animal information
  • Communicate medical or behavior needs for animals prior to transport
  • Ensure that health certificates and other transport requirements are obtained in a timely manner
  • Ensure that all available certificates and tags that need to travel with the animals are provided to the staff member driving them or are available to the rescue partner at the time of transfer
  • Communicate consistently with representatives from transport partners and CAC management staff regarding the status of animals. Respond in a timely manner to all requests for information
  • Ensure that all outcome paperwork is properly entered into PetPoint in accordance with our policies and in compliance with the agreements entered into which each rescue partner
  • Work with management to develop protocols to streamline the transport and transfer processes
  • Other duties as assigned by management


  • At least 1 year of management experience in an animal shelter or other related agency
  • At least 1 year of rescue program experience directly or indirectly
  • Comfortable handling all sizes, breeds, and species of animals
  • Ability to work in a high-volume, fast-paced, high-stress environment
  • Self-motivated, great attitude and team-oriented is a must
  • Ability to establish and maintain effective and positive working relationships and communications with other staff members, volunteers, and transfer partners.
  • Ability to make quick, responsible decisions under stressful circumstances
  • Ability to understand and adhere to policies and procedures
  • Possess strong and empathetic communication skills
  • Ability to handle sensitive issues
  • Ability to work under general supervision
  • Ability to maintain accurate records
  • Ability to handle and restrain animals
  • Ability to exercise judgment, tact, and diplomacy
  • Ability to understand and carry out oral and written instructions
  • Strong data entry skills
  • Ability to stand for extended periods
  • Ability to lift at least 30lbs
  • Must possess and maintain a current, valid driver’s license with a clean driving record

Physical Demands

  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

Work Environment

  • The noise level in the work environment is usually moderate.
  • Exposure to unvetted animals is frequent; basic knowledge of animal behavior and common sense is needed.
  • Exposure to odors or airborne particles including animal fur and toxic chemicals. The noise level in the work environment is very loud. Frequent driving between facilities is required as well as consistent availability after-hours, on weekends, and on holidays.

Cincinnati Animal CARE provides equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity, and expression or any other characteristic protected by applicable laws.

Job Type: Full-time

Pay: From $15.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shifts
  • Day shift
  • Holidays
  • Weekend availability
  • Some on-call in the evenings
Rescue Coordinator da Administrator

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Cincinnati Animal CARE   Humane Society TM


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