Social Media and Engagement Specialist

Department: Media & Community Engagement

Reports To: Community Engagement Manager

Classification: Hourly Non-Exempt, Full Time

Supervises: None

Organizational Summary

It’s an exciting time to join the Cincinnati Animal CARE team! Cincinnati Animal CARE is the new county Humane Society in Hamilton County and with this change in operational leadership comes the opportunity to be part of a new beginning in Greater Cincinnati animal services.

We are a progressive, lifesaving community resource. We believe that every animal deserves a holistic approach and individualized care and consideration. At Cincinnati Animal CARE, lifesaving is a community ethic.

Job Description

The Social Media and Engagement Specialist is responsible for collaborating, supporting, and communicating outward messaging of the organization. This includes public relations, traditional and new media, event planning and execution, and facilitating communications across the foster and volunteer departments.

Job Responsibilities

  • Provide assistance to the Community Engagement Manager
  • Collaborate and contribute to marketing plan and marketing materials
  • Assisting with social media, including Facebook, Instagram, TikTok, and Twitter
  • Graphic design
  • Production/editing of social media videos
  • Writing and editing emails
  • Disseminating press releases
  • Responding to digital communications
  • Maintaining Amazon and Chewy Wishlists
  • Assist Department Manager by filtering incoming calls and maintaining department files
  • Organize meetings, including scheduling and sending reminders
  • Assistance with event planning and execution
  • Maintain an Events Calendar and ensure all relevant staff are aware of upcoming events
  • Assistance with event operations, including preparing the venue, on-site set up, ensuring the best experience for all participants from entry to exit, on-site breakdown and clean up, and seamless return of animals to the shelter
  • Recruit, develop and cultivate corporate sponsorships for events using creative strategies including cold calling, networking, leveraging volunteer connections, etc.
  • Work with Shelter Management, Volunteer Engagement and the Foster Department to identify staff, volunteers and animals to schedule for events
  • Transport supplies and sometimes animals to and from events
  • Maintaining internal communications with foster & volunteer departments
  • Manage multiple projects simultaneously, as assigned
  • Maintain confidentiality of highly sensitive information
  • Work well with a wide variety of personalities and management styles

Major Essential Duties

  • Attend regular staff meetings as scheduled
  • Think outside the box and utilize the ideas of other shelter professionals when faced with a difficult animals
  • Adhere to a flexible schedule to ensure attendance at events; expected to work at least one weekend day per week.
  • Understand and believe in the adoption process CAC adheres to
  • Stay current on shelter and event best practice
  • Follow and promote stringent safety protocols and guidelines
  • Must be able and willing to work with unpredictable, difficult, and sometimes dangerous animals
  • Must take a collaborative approach and know when to ask for help
  • Must approach each animal as an individual and set aside bias, conscious or unconscious
  • Be present and timely for the duration of each work day
  • Demonstrate high levels of organization, communication, and initiative
  • Be empathetic and compassionate when interacting with the animals, staff and public
  • Foster a work environment that motivates our team and inspires exceptional work
  • Make a commitment to working cooperatively with volunteers and develop positive relationships
  • Work collaboratively with shelter staff
  • Adhere to the Cincinnati Animal CARE Culture Agreement which includes behaving in a manner that promotes a fun, positive work environment
  • Demonstrate a commitment to transparency

Working Conditions: Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Able to lift up to 50 lb., long periods of standing, bending, stooping, reaching, animal handling, and restraint in an animal shelter-type setting. Exposure to animals of all sizes and temperament.

Performance Factors and Necessary Skills

  • Must be able to work in a high volume, fast paced, high stress environment.
  • Self-motivated, great attitude, team-oriented a must.
  • Understand the “start-up mode” CAC is currently in (only 1.5 years old) and appreciate the challenges that come with building from scratch
  • Demonstrated experience in program implementation and management, as well as providing customer service and/or case management.
  • Working knowledge of dog and cat handling and behavior, including pets with challenging temperaments and with severe health conditions.
  • Ability to handle pets safely and with kindness always, without exception.
  • Weekend and some evening availability required.
  • Must understand the basic concept behind “rescue” and support the overall mission of CAC to save lives.
  • Strong organizational and analytical skills; being able to make decisions in an environment of competing priorities
  • Able to self-manage and make decisions that are in the best interest of an animal and our organization
  • Basic Computer Literacy (Google Drive, ability to learn PetPoint Database system, etc.)
  • Excellent time management ability; able to juggle multiple deadlines and contradictory projects
  • Work outside of normal business hours will be required. May be required to drive the organization’s vehicle nights or weekends to deliver animals to other agencies.
  • Understand how disease is spread and practice exceptional hygiene to protect our animals
  • Performs other duties as assigned.

Special note about the state of our organization

Cincinnati Animal CARE is newly formed and by all accounts, a start-up company. Our entire organization started from scratch in August 2020 so our managers and coordinators are expected to be comfortable in an ever-changing environment where departmental structure needs to be built. Our most successful staff are flexible, demonstrate a willingness and excitement around building from the ground up and enjoy autonomy to create our programming. Very little is set in stone at CAC and it is the vision and creativity of our team that will lay the groundwork for years to come.

Qualifications/Educational Background

  • Bachelor’s Degree preferred
  • Understanding of Google Drive
  • Experience running events
  • Possess strong communication skills, verbally and written. Ability to write routine reports, newsletters and correspondence. Ability to speak effectively to groups of customers, volunteers or employees.
  • Professional, enthusiastic, and positive demeanor.
  • Strong organizational and time management skills.
  • Ability to provide constructive and positive feedback to staff and volunteers, as well as receiving feedback.
  • Possession of a valid driver’s license and safe driving record acceptable to the CAC insurance carrier.

Time Required: Full time, 40+ hours a week, typically Sunday-Thursday. Some Holidays may be required.

This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.

Job Category: Administrative
Job Type: Full Time
Job Location: 3949 Colerain Ave

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